At Answer Excellence, our 24 hour answering service will help improve your company’s processes and efficiency, providing you with a significant return on your investment and even allowing you to identify new areas for cost saving. While business is typically conducted from 9 a.m. to 5 p.m., Monday through Friday, when you operate a business, there really is no such thing as “closing time.” Unfortunately, the needs of customers aren’t constricted to a typical working schedule, and providing them with an avenue to have their concerns addressed 24/7 can greatly enhance your reputation as company that truly puts the needs of their customers above all else.
SIMPLE SOLUTIONS TO COMPLICATED PROBLEMS
Even though your phone may ring at all hours of the day or night, we understand that not every call requires immediate attention. In fact, being able to differentiate between the urgent and non-urgent phone calls is an excellent way to streamline your business. Therefore, we let you customize the way that incoming calls are prioritized. You could choose from a 24 hour call center with a live operator, automated answering service, or a combination of the two.
For example, you could start with an initial automated customized greeting accompanied by a standard screening question in which the urgency of the matter can be sorted out. If the call is deemed urgent, the customer can be routed to a live operator to receive the personal attention that helps put their mind at ease.
With the help of our call center company, the days of calls going unanswered or your customers hanging up without feeling completely satisfied will truly be a thing of the past. Our 24 hour answering service ensures that we never stop working for you, so maybe you can finally relax when you’re away from the office, knowing that your communication services are being handled by highly-trained, experienced, and award-winning experts.
To learn more about our 24 hour answering service, please call or e-mail Answer Excellence today. We happily serve businesses in Tampa, Orlando, Lakeland, Clearwater, and all other major metropolitan areas in Florida and throughout the United States.