Answering Service & Call Center

Answer Excellence provides industry-leading communications solutions that integrate voice, text, and web capabilities in a secure and flexible architecture. At the risk of being verbose, we'll explain this in more detail below. We're happy to answer any questions you may have.

Although all of our clients utilize our live operator services to some degree, we also integrate voice mail and autoattendant into our call processing. Answering service can be broken down into three phases:

Call Routing
Call Answering
Message Delivery

These are described in more detail below. Please contact us for more information.

Call Routing

Call forwarding is the most common way of achieving this. Clients forward their office phone number(s) to a number provided by Answer Excellence. This way, clients are able to control the routing of calls from their office or remotely.

Other telephone company features such as Forward No Answer and Forward On Busy are also used to help with overflow situations. In more elaborate situations, time of day and call distribution can be used to allow handling of extremely high call volumes in conjunction with our network of qualified partners.

In some cases, we provide E-mail Monitoring rather than answering phone calls. Vendors to 7-Eleven Stores (and FM Facilities Managment) appreciate our ability to dispatch work orders that are sent out from FM Facilties Management's system. This page explains our e-mail monitoring capabilities.

Call Answering

All our clients employ our live operators in some capacity. Some clients use automated call screening to help reduce expenses by using operator time more efficiently. Call Screening helps separate urgent situations from routine messages.

Answer Excellence's ongoing status as a top-scoring company in the demanding ATSI Award of Excellence competition assures that your callers receive the highest level of service in the industry.

Message Delivery

Thanks to modern technology, our clients have tremendous choice about how we inform you of your messages, orders, or physician consult orders. We work with you to determine what method(s) of notification work best for you and your business.

Information security and confidentiality concerns, especially with regard to HIPAA / HITECH regulations, inform the decision about how we communicate with you and your staff.

Our Secure Messaging solution addresses security and confidentiality concerns while providing many other benefits.