Case Study: Consult ManagerTM for Doctors
Critical consults demand attentive handling. Few consult orders are more critical than
those for psychiatric evaluation of emotionally disturbed individuals (often termed
Baker Act patients). By policy, these patients must be evaluated by a psychiatrist
within 24 hours - no exceptions.
This case study illustrates the problem that was faced by the hospital (in Pinellas
County, FL), the hospital staff, and the doctors. It describes how Answer Excellence's
Consult ManagerTM solved the problem and improved the situation dramatically.
The main problem was that some psychiatric evaluations of Baker-acted patients
were not performed in the mandated 24 hour period. The reasons for this were many.
Hospital staff can sometimes encounter difficulties
that interfere with the process of dispatching
a consult order. Occasionally, text messages fail to reach their destination in
a timely manner. It is also possible that a doctor, in the face of a dynamic
situation, loses track of a pending order and innocently forgets to see the patient.
Consult ManagerTM solved all of these problems. It brings:
- Enter-and-forget convenience for hospital staff
- Guaranteed delivery of messages
- Tracking and Escalation of orders
- Reporting and audit trail