Never pick up the phone to order a consult again!
In many facilities, the process of dispatching orders for doctor consultations forces
nurses or other staff to make one (or more) phone calls per order.
Although this may sound trivial, it often involves lengthy hold times, callbacks, and other delays.
Tracking, escalation, and reporting of consult orders is usually difficult or impossible.
Missed or delayed consults increase length of patient stays, increasing operating cost
significantly.
Answer Excellence's ConsultManagerTM solves all of those problems. Enter-and-forget convenience is only one of the benefits. In addition to dispatching the orders, we can track them to ensure that they were received by the doctor and that the patient was visited. Escalation protocols help remind consulting doctors of overdue orders and keep service levels high. A detailed audit history documenting the "who, what, when" for each order supports research and quality control.
With 20 years of experience, a staff that knows your environment, and a track record of satisfied consult customers, Answer Excellence is eager to work for you to realize substantial cost savings. This case study of a large hospital network using ConsultManagerTM illustrates these points and provides specific dollar figures.
Free your staff to focus on patient care, while we handle the consult orders. Call us today at (800) 854-6018.
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