Answering Service for Attorneys
When risk is high and time is critical, Ensured Messaging is a highly efficient and cost-effective means of dispatching messages to attorneys. It not only guarantees that the message is received, it also provides time-stamped tracking and reporting on the process. We also have a unique system for Referral Services
that ensures fair
distribution of calls, with detailed reports for billing and monitoring.
Contact us and
let our award-winning quality work for you, giving you peace of mind daily.
Ensured Messaging
Our Ensured Messaging service combines the best of both text messaging and live phone calls, yielding the following benefits:- Convenience, efficiency, and discreetness of text messaging
- Guarantee of voice call(s) if text is not acknowledged
- Eliminates risk of a lost message
- Competitive edge in the marketplace
- Reporting and tracking for group supervision
It all starts with our award-winning staff answering your calls in a quiet call center environment. Once a message is taken,
- A text message is sent to the on-call person's mobile phone.
- An acknowledgement (reply) is expected from the recipient.
- If no acknowledgement is received in a timely manner, a second text message is sent.
- If still no acknowledgement, a series of escalating phone calls are made per your protocol until the message has been delivered. This can include calling the practice manager or managing partner as a last resort.
Ensured Messaging allows the use of low-cost text messaging while adding a layer of escalation protocols that guarantees the message is received. Other features include:
- Programmable "quiet hours" for automatically holding late-night messages until morning
- Daily report of all messages and the time they were acknowledged
- Optional completion tracking (i.e., has the request actually been handled or the call returned? At what time?)