Providers of durable medical equipment are a indispensable link in the treatment process for many illnesses. Once you have the equipment and technicians, customer service is the remaining ingredient for success.
Patients often find themselves with questions or problems at all hours of the day and night. Our operators are the missing link between your patients and your staff. We help screen calls to distinguish real emergencies from routine matters. Calls can be routed to your personnel or handled by our staff based on a variety of criteria including equipment type or geographic area.
For critical situations, we can patch calls directly to your on-call support staff. This allows you to be responsive to your clients 24x7, while helping your on-call technicians to focus on important issues.
Our services and specializations include:
- On-Call schedule management
- Appointment scheduling
- Reminders and follow-up calls
- Order dispatching & management
Our staff is trained and ready to be there for your clients when they need someone fast.
We answer calls quickly, take accurate messages, and
deliver them to you promptly.
Call us at (800) 854-6018.