One of the prime benefits of computerized systems is that they can be integrated,
so that information flows smoothly from one system to another. With proper
integration, delays are minimized, re-keying or copy/paste operations are obsoleted,
and opportunities for error are eliminated. It's the key to efficiency and speed.
We can "connect the pieces" for your benefit.
Answer Excellence has the technical resources to take advantage of the connectivity
that the internet offers. A mix of commercial applications and proprietary
software allows us to exchange data easily with your systems. Some examples
illustrate how this benefits our clients and improves our efficiency as well.
The easiest form of integration available is via World Wide Web (WWW) services.
Our operators can enter information and orders directly into your web-based system,
or look up information for customer service functions. On-line calendars for
appointment scheduling are shared between your staff and our operators.
Leads can be entered directly into your web-based Customer Relations
Management (CRM) application. This level of integration is very easy to achieve and
brings great advantages.
Another type of integration is based on one-way communication of automated messages
from one system to another. An example of this is a client who provides service for
retail gasoline pumps. Their equipment monitors itself continuously and sends
alarm information as e-mail messages. Answer Excellence automatically monitors the
e-mail account and dispatches service technicians when alarms occur. E-mail monitoring
and dispatching has proven to be very reliable and straightforward, although it is
not suitable for high volume or true real-time needs.
The highest level of integration is achieved when applications communicate directly
with each other, allowing for more sophisticated functionality than either system alone
can provide. An example of this is our
ConsultManagerTM service, which
integrates with hospital information systems to relay orders for doctor consultations.
Use of encryption, including Virtual Private Network (VPN) techniques, allows the
secure and reliable exchange of confidential information over the public internet.
Our in-house software engineering team is able to implement a wide range of protocols
and technologies to help satisfy your needs and ease your pain. If you have a
problem that can be solved by systems integration, call our experts at (800) 854-6018.
