Tamara Barendregt
President and CEO
With a degree in nursing and a B.A. in psychology, Tam founded this company based on needs she experienced firsthand. Throughout her career in the medical industry, Tam always felt there had to be a better way to provide effective communication in urgent care situations.
As a supervisor for two major hospitals and a home healthcare organization, Tam recognized that emerging technologies could provide for improved coordination of critical care teams; but that they could also improve the level of service sought by attorneys and other business owners.
Since 1986, Answer Excellence and its exceptional team of professionals have worked with our clients to learn how their operations need to function and then through the use of increasingly sophisticated technology and custom software solutions, we’ve precisely aligned their goals with unique solutions.
Well-respected by her peers, Tam is often called upon to provide executive leadership in industry organizations while Answer Excellence is now considered the premier model for communication services in the United States and Canada. As the recipient of a continuous succession of industry awards and accolades, Tam’s company has set the standards synonymous with outstanding quality.
Wayne Robinson
Director of Information Technology
Wayne Robinson’s background includes a 25-year career as a software developer and technical team lead.
With a degree in software engineering, Wayne has served as a principal on teams that developed applications for customer service desktop applications and telephony applications for wireless phones for GTE. His expertise in telecommunications systems, software development, and project management provide a competitive edge to Answer Excellence clients.
Over the course of his career, Wayne has also worked extensively with end users and clients for requirements gathering, workflow definition, user interface design, and implementation support. This experience has reinforced to him that the goal of technology is to solve real-world problems; it’s not just about technology for its own sake. This is the reason why the IT department at Answer Excellence delivers top-notch solutions to both in-house users and clients alike.
Steve Bower
Director of Operations
Since joining Answer Excellence in 2005, Steve has dedicated himself to creating a work environment with an unwavering focus on superb customer service. To provide that unsurpassed client service, Steve’s goals have included finding and developing the best possible team.
Having a best in class team comprised of individuals with the highest integrity, energy and a strong desire to learn has been rewarding for Answer Excellence. Every year since Steve joined Answer Excellence, we have earned the ATSI Award of Excellence.
On winning the award, Steve said, “I am pleased our team has won the coveted award. It tells me that the time and resources we commit to training and coaching our front-line team has paid off and the result has delivered a superb customer experience for all of our clients. We are more than an answering service. Our professional team, innovative solutions, and 25 years of operating experience will exceed your expectations!”
Diana Canela
Manager of Operations
Diana personifies the classic example of learning an industry from the ground up. She started with us as an operator back in 2000 and we are now proud to have her supervising our operation. Diana’s focus is on quality control based on the individual client’s call coverage design.
In her current role, Diana has succeeded in standardizing the way the operators themselves are supported by providing all the tools, guidelines, and source material they require to seamlessly support our clients’ inbound call traffic.
By incorporating the same standards our industry uses to judge and recognize excellence, Diana has integrated the core values that have kept us in the top ten of all answering service companies in the United States and Canada. Diana is just another reason that Answer Excellence is the benchmark for professionalism.
Judy Butler
Senior Account Executive
A motivating force in our organization for over four years, Judy’s professional acumen is predicated on the sensibility to assess requirements and then to effectively manage those unique client expectations.
With twenty years of sales and marketing experience supporting Fortune 500 accounts, Judy’s expertise lies in the ability to satisfy discerning clients like Goodyear Tire, Office Depot, Home Shopping Network, and Nexxus by formulating custom solutions.
During her tenure with Answer Excellence, Judy has not only played a critical role in developing communications processes with physicians and hospitals, she has led the charge to re-brand our company by marketing the public image that genuinely matches our company’s soul. Judy has enabled us to eloquently convey to professionals who need to be consistently accessible to their clients that our resources are here to reliably support them.
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