A Brief History

With 20 years of experience as an registered nurse working in diverse markets within the health care industry, and working with less-than-perfect answering services, our President & CEO Tam Barendregt realized that a great need existed for quality communication services in the medical field.

Excellence and accountability were her top priorities. After researching the best companies in the industry, gaining valuable insight from trade associations and spending many hours in the selection of industry-leading communications equipment, Answer Excellence became incorporated in September of 1986 in Clearwater, Florida. We look for and hire service-driven employees, train and monitor them effectively, enhancing our ability to form true working relationships with our clients.

The story continues…

Answer Excellence continues to expand both its suite of services and the geographic locations of its national and international clients. On-staff software development capabilities include systems for addressing the unique challenges of the health care field, both for hospitals and for doctors and other practitioners. Some of these features are also solving problems for other in-demand professionals like attorneys and on-call service trades.

We communicate thousands of calls per day, 365 days per year, and millions of calls annually. Extensive quality control has helped us achieve the coveted ATSI Award of Excellence every year since 2004. The results are reflected in our large, diverse and growing customer base. Answer Excellence provides a proactive approach to inform and assist – giving you peace of mind daily.

Contact us and let our award-winning quality work for you, giving you peace of mind daily.With 20 years of experience as an registered nurse working in diverse markets within the health care industry, and working with less-than-perfect answering services, our President & CEO Tam Barendregt realized that a great need existed for quality communication services in the medical field.

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Special thanks from our customers

"Answer Excellence answers our toll-free number 24x7. They make managing our business so much easier by taking orders on our website, handling inquiries, delivering messages, etc. We never worry about missing a call or order."
- Frank D., game designer and manufacturer
"Answer Excellence was the only company we could find who was able to provide the service that we require [fuel alarm monitoring]. We have been very pleased..."
- David C., manager
"I'm very glad I signed up with you... a real time saver and my callers appreciate always speaking to a live operator."
- Spencer G., electronic component distributor