First impressions are critical. If a customer calls in and is greeted rudely, put on hold for an extended period of time, or worse, the potential profit that slips away could lead to many sleepless nights. The answering services from Answer Excellence have been counted on by businesses from law firms to hospitals, insurance companies to online merchants, realtors to plumbing companies, and more. Customers that rely on our 24 hour answering services are delivered peace of mind daily.
Our answering services can be broken down into four categories: live operator, automated, combined voice and live as well as integrated solutions. This allows for total customization and a call center solution that perfectly meets your needs. No matter which type of service you choose, you can rest assured that the three phases of call processing – call routing, call answering, and message delivery – will be handled with care to your exact specifications.
We also offer state-of-the-art web-based services to complement our answering services for a complete messaging solution. These services include:
- E-mail Monitoring
- Real-time Appointment Scheduling
- On-Call Schedule Management
- Systems Integration
- Referral Routing
- Appointment Scheduling
- Order Entry & Customer Service
OUR ANSWERING SERVICES OFFER COUNTLESS BENEFITS
We pride ourselves on giving our customers a significant return on their investment and improving their efficiency and processes with messaging and answering services that truly work. Calls are answered quickly, we follow each customer’s call instructions to the letter, and deliver each message accurately and to the correct individuals. That means you can rest assured that your customers, clients, colleagues, or patients will never get lost in the shuffle when you can’t speak with them directly.
Our commitment to providing an excellent call center service with every call has resulted in being awarded with national recognition as one of the premier answering service providers in the industry. We’re ranked in the top 10 answering service providers in the United States and Canada by The Association of Teleservices International.
RIGOROUS ADHERENCE TO PROTOCOL AND CONSTANT CALL QUALITY MONITORING
We won’t rest until all of our customers’ needs are met exactly to their specifications. We record all of our calls and constantly review them to make sure all answering service guidelines are being followed and the high level of professionalism and courtesy that we are known for is always being upheld.
For additional information about our answering services, please call or e-mail us today. Our call centers serve customers in Tampa, Orlando, Clearwater, St Petersburg, and many other surrounding cities in Florida and throughout the United States.