Busy signals and voicemail – the classic signs a company has neither the time nor the capacity to respond to their clients. Whether they’re seeking information or are in a crisis, your clients need to be able to reach you.
No business wants to lose a potential client, especially if it’s for the wrong reason: because no one answered their call. You can project a professional image and demonstrate your willingness to do business if you have the appropriate support.
Instead of having your callers receive a busy signal when your team is engaged with other clients, Answer Excellence can integrate call overflow plans designed to your specifications so they reach someone who listens and responds.
With all of technology’s advantages, we should never underestimate the power of the human touch.