E-mail Monitoring

E-mail is used by some organizations as the primary means of work order and emergency alarm notification.  For example, FM Facility Maintenance, on behalf of 7-Eleven Stores, uses e-mail as the sole means of notifying service vendors of work orders and emergencies.

Our dedicated e-mail monitoring service allows us to provide rapid, reliable dispatching of these messages. On-Call Schedule management and guaranteed delivery with escalating protocols allow us to help you provide excellent service to your clients, day or night.

Tracking & reporting capabilities allow you to monitor your workforce’s response time using mobile phones.

We’d be happy to talk with you about how our e-mail monitoring service can facilitate your company’s workflow. We also offer other useful services, such as appointment scheduling, answering services, and more.

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Special thanks from our customers

"Answer Excellence answers our toll-free number 24x7. They make managing our business so much easier by taking orders on our website, handling inquiries, delivering messages, etc. We never worry about missing a call or order."
- Frank D., game designer and manufacturer
"Answer Excellence was the only company we could find who was able to provide the service that we require [fuel alarm monitoring]. We have been very pleased..."
- David C., manager
"I'm very glad I signed up with you... a real time saver and my callers appreciate always speaking to a live operator."
- Spencer G., electronic component distributor