Answering Service for Home Health Care & DME

Home health care and Durable Medical Equipment are indispensable facets of the health care field. Customer service is the remaining ingredient for success.

24/7 Customer Service

Our operators are the missing link between your patients and your staff. We help screen calls to distinguish real emergencies from routine matters. Calls can be routed to your personnel or handled by our staff based on a variety of criteria including equipment type or geographic area.

Emergencies

For critical situations, we can patch calls directly to your on-call support staff. This allows you to be responsive to your clients 24×7, while helping your on-call technicians to focus on important issues.

Services and Specializations

Answer Excellence Team Members

Our staff is trained and ready to be there for your clients when they need someone fast. We answer calls quickly, take accurate messages, and deliver them to you promptly.

Contact us and let us show you how much better your communications can be.

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Special thanks from our customers

"I have to admit the professionalism by your staff has blown me away. My career has spanned over three companies in 12 years and I have never been as impressed with an agency as I have been with yours."
- Billie T., Home Health Care Agency
"I am very satisfied with our service, and that no consults have been missed since I started with Answer Excellence. We appreciate how careful you are."
- Infectious Disease group
"The complexity of our on-call coverage for 5 hospitals is vast and requires a high level of expertise and accuracy in routing our calls. Answer Excellence certainly provides this."
- Debbie B., Heart and Vascular Institute of Florida