Home health care and Durable Medical Equipment are indispensable facets of the health care field. Customer service is the remaining ingredient for success.
24/7 Customer Service
Our operators are the missing link between your patients and your staff. We help screen calls to distinguish real emergencies from routine matters. Calls can be routed to your personnel or handled by our staff based on a variety of criteria including equipment type or geographic area.
For critical situations, we can patch calls directly to your on-call support staff. This allows you to be responsive to your clients 24×7, while helping your on-call technicians to focus on important issues.
Services and Specializations
- On-Call schedule management
- Appointment scheduling
- Reminders and follow-up calls
- Order dispatching & management
Our staff is trained and ready to be there for your clients when they need someone fast. We answer calls quickly, take accurate messages, and deliver them to you promptly.
Contact us and let us show you how much better your communications can be.