Are you a health insurance provider in need of a call center? If so, Answer Excellence is a company you can count on for mission-critical solutions that will streamline you communication processes. Our call center is staffed by highly trained and friendly operators who are more than capable of solving problems associated with call overflow, excessive wait times, message forwarding, answering protocol, improper pronunciation, call routing, and more.
RECOGNIZED AS AN INDUSTRY LEADER
At Answer Excellence, we have strived to live up to the high standards that our name demands since our founding in 1986. This dedication to excellence in everything we undertake has paid dividends for us, as we have received the coveted Associated of Teleservices (ATSI) Award of Excellence for the past eight years and counting. This award is given to answering service that has demonstrated the highest proficiency in a number of key call center criteria, including:
- Operator guidance
- Spelling of names
- Verification of telephone number(s)
- Accuracy of desired company answer phrase
- Knowledge of company policies and procedures
- And more
When you entrust your health insurance answering service to Answer Excellence, you can rest assured that you’re in the hands of professionals who are 100 percent dedicated to improving your relationship with your clients. From an automated message service to live operators working around the clock, we’re sure to have a communication solution that will be perfect for your health insurance company.
If you would like to learn more about our health insurance call center, please call or e-mail Answer Excellence today. We serve businesses in Tampa, Clearwater, St Petersburg, Lakeland, and all other cities throughout the country.