Is your life insurance company in need of a call center? If the answer is yes, then you’ve come to the right place. At Answer Excellence, we have customized mission-critical communication solutions for life insurance companies across the nation for more than 25 years. We have a team of highly-trained operators who are thoroughly educated in every nuance of our customers’ business, and we’ll do the same for your life insurance company. From accurately directing new callers to the appropriate resources to providing current policy holders with the answers they need when time is of the utmost important, Answer Excellence will truly be a benefit to your business and enhance your relationship with your customers.
SCALABLE SYSTEMS HELP ENSURE EXCELLENCE
Our dedication to excellence in everything we undertake is best demonstrated by our extensive investments in internal auditing programs. One way that we ensure our operators are living up to the standards that our name demands is by recording all of our calls, randomly reviewing a few each week, and setting up feedback sessions with our team members.
During our reviews, here are some of the things we check for:
- Do they say please and thank you?
- Do the operators sound engaged?
- Do they confirm first and last name as well as phone number?
- Do they follow the specific guidelines laid out by the client?
So, when you’re searching for a call center that can handle the complexity of calls that come into your life insurance company, while maintaining a superior level of courtesy and care, look no further then Answer Excellence.
For additional information about our life insurance call center, please call or e-mail Answer Excellence today. We happily serve businesses in Tampa, St Petersburg, Orlando, Lakeland, and all other major metropolitan areas in the country.