When you’re looking for a real estate call center that will truly be a benefit to your business, you can count on Answer Excellence. We pride ourselves on providing mission-critical solutions to your communication problems, whether you’ve run into issues with call overflow, call routing, excessive call wait times, scheduling, or more. With more than 25 years of industry experience, we have the knowledge and resources necessary to customize a real estate answering service that will be perfect for your agency.
At Answer Excellence, we’re constantly striving for excellence in every communication task we undertake. Our operators will be thoroughly trained in every nuance of your specific business and be required to pass a certification exam before we allow them to help with your account. We want to ensure that our operators know your specific real estate agency in and out, so your callers will always get the help they need, when they need it.
Additionally, we have invested extensively in monitoring programs to make certain that our team members are continuing to live up to the high standards that our name demands. We record every call our operators answer and set up weekly review sessions and, every week, random calls from each operator are reviewed, critiqued, and graded. After each review, a call control feedback session is held with each operator, which helps every team member understand the expectations and discuss strategies on how best to continuously achieve them.
If you would like to learn more about our real estate call center, please call or e-mail Answer Excellence today. We serve businesses in Tampa, Lakeland, Clearwater, Orlando, and all other major metropolitan areas in the United States.