A 24 Hour Answering Service for Tampa, St Petersburg, Lakeland, Orlando & All Other Cities in Florida and Across the Nation

At Answer Excellence, our 24 hour answering service will help improve your company’s processes and efficiency, providing you with a significant return on your investment and even allowing you to identify new areas for cost saving. While business is typically conducted from 9 a.m. to 5 p.m., Monday through Friday, when you operate a business, there really is no such thing as “closing time.” Unfortunately, the needs of customers aren’t constricted to a typical working schedule, and providing them with an avenue to have their concerns addressed 24/7 can greatly enhance your reputation as company that truly puts the needs of their customers above all else.

SIMPLE SOLUTIONS TO COMPLICATED PROBLEMS
Even though your phone may ring at all hours of the day or night, we understand that not every call requires immediate attention. In fact, being able to differentiate between the urgent and non-urgent phone calls is an excellent way to streamline your business. Therefore, we let you customize the way that incoming calls are prioritized. You could choose from a 24 hour call center with a live operator, automated answering service, or a combination of the two.
For example, you could start with an initial automated customized greeting accompanied by a standard screening question in which the urgency of the matter can be sorted out. If the call is deemed urgent, the customer can be routed to a live operator to receive the personal attention that helps put their mind at ease.
With the help of our call center company, the days of calls going unanswered or your customers hanging up without feeling completely satisfied will truly be a thing of the past. Our 24 hour answering service ensures that we never stop working for you, so maybe you can finally relax when you’re away from the office, knowing that your communication services are being handled by highly-trained, experienced, and award-winning experts.
To learn more about our 24 hour answering service, please call or e-mail Answer Excellence today. We happily serve businesses in Tampa, Orlando, Lakeland, Clearwater, and all other major metropolitan areas in Florida and throughout the United States.

“Answer Excellence was the only company we could find who was able to provide the service that we require. We have been very pleased.”

We Can Streamline Your Communications & Help Grow Your Business
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Check out our list of Frequently Asked Questions for answers about who we are and what we do.

FAQs Answered
Serving a Variety of Industries

We specialize in serving doctors' offices, law firms, property managers, lodging facilities, HVAC companies, and more.

Industries We Serve
Unmatched Quality Control

We will ensure flawless service from our knowledgeable operators with frequent and thorough quality control evaluations.

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“They are very courteous to all our callers. The entire staff at Answer Excellence obviously follows very high standards of service. We have even had our patients and fellow doctors tell us how nice Answer Excellence’s staff is when they call.”

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