HIPAA’s Privacy Implications

“A covered entity may not contractually authorize its business associate to make any use or disclosure of protected health information that would violate the rule.”   – HIPAA Legislation

The Health Insurance Portability and Accountability Act (HIPAA), in conjunction with the new Health Information Technology for Economic and Clinical Health (HITECH) Act, defines requirements and penalties for all parties who have access to confidential information. References

If you’re concerned with the risks of text messaging, some Frequently Asked Questions about HIPAA/HITECH might be helpful to you.

Once a message leaves our facilities for delivery to you, other considerations apply. Some of these considerations are outlined in the table below, in approximate order of decreasing security (increasing vulnerability).

Security of Message Delivery Methods

Method Security Level Primary vulnerability
FAX Generally considered secure FAX being picked up from recipient machine by unauthorized party (physical security)
Voice phone call Generally considered secure Eavesdropping (especially in a wireless or cordless environment)
Text messaging via secure mobile option Generally considered secure Access to recipient’s device by unauthorized individual
Alpha Pager (TAP modem protocol) Generally considered reasonably secure Interception by specialized radio equipment during the broadcast from tower to pager.
E-mail message to secure server & client combination Generally considered reasonably secure Hacking of e-mail account
SMS Text Message to cell phone Generally considered insecure Exposure of clear-text message on the internet or wireless network, loss or theft of phone
E-mail message to public server / client combination (Hotmail, Yahoo, etc.) Generally considered insecure Exposure of clear-text message on the public internet, hacking of e-mail account


We recommend the use of a secure method for sending any patient-related health information. Answer Excellence’s Secure Messaging system controls access to sensitive information.

If you have any questions about the security of your message delivery, we will be happy to talk with you. You can call us at 800-854-6018.

“Answer Excellence was the only company we could find who was able to provide the service that we require. We have been very pleased.”

We Can Streamline Your Communications & Help Grow Your Business
Have Questions?

Check out our list of Frequently Asked Questions for answers about who we are and what we do.

FAQs Answered
Serving a Variety of Industries

We specialize in serving doctors' offices, law firms, property managers, lodging facilities, HVAC companies, and more.

Industries We Serve
Unmatched Quality Control

We will ensure flawless service from our knowledgeable operators with frequent and thorough quality control evaluations.

Partner With Us

“They are very courteous to all our callers. The entire staff at Answer Excellence obviously follows very high standards of service. We have even had our patients and fellow doctors tell us how nice Answer Excellence’s staff is when they call.”

View All Reviews