answering service company MiamiAnswering Service Company for Miami Businesses – Answer Excellence

Since 1986, Answer Excellence has been the best answering service company for Miami businesses that are seeking a comprehensive solution to their communication needs. Whether you need live operators, an automated answering service, or a combination of the two, we can provide the perfect call center services for you. We understand how important phone coverage is to business operations, which is why we maintain a firm set of quality control procedures to ensure that each call is handled professionally. All of the call center representatives who work for your account will be thoroughly trained on the ins and outs of your business, so callers will truly see them as an extension of your company.
In addition to answering phone calls, we also provide other answering services, including:

  • Appointment scheduling and reminder calls
  • Call routing
  • E-mail monitoring
  • Order entry
  • HIPAA-compliant messaging
  • Follow-up surveys
  • Call screening
  • Voicemail
  • And more

Answer Excellence has more than 25 years of experience working with businesses in a wide range of industries, including medical, legal, retail, real estate, and many more. Serving companies in various fields has taught us just how unique each company can be, which is why we will customize an answering service to meet your specific needs. We offer many services that are ideal for particular industries, such as our web-based on-call answering service for medical institutions or our data entry for retail companies.
To learn more about how our answering service company can help Miami businesses like yours, please contact us today. Discover for yourself why we have been nationally recognized by the Association of TeleServices International (ATSI) with the Award of Excellence for the last eight years.

“Answer Excellence listens and understands my scheduling needs-requests and has delivered to my liking. Patients are pleased with your service and have expressed so to me. Operators and Managers are personable, respectful, courteous, sensitive and responsive.”

We Can Streamline Your Communications & Help Grow Your Business
Have Questions?

Check out our list of Frequently Asked Questions for answers about who we are and what we do.

FAQs Answered
Serving a Variety of Industries

We specialize in serving doctors' offices, law firms, property managers, lodging facilities, HVAC companies, and more.

Industries We Serve
Unmatched Quality Control

We will ensure flawless service from our knowledgeable operators with frequent and thorough quality control evaluations.

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“They are very courteous to all our callers. The entire staff at Answer Excellence obviously follows very high standards of service. We have even had our patients and fellow doctors tell us how nice Answer Excellence’s staff is when they call.”

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