24 HR Answering Service for Miami, Florida, Businesses

24 hr answering service miamiAnswer Excellence provides a 24 HR answering service for Miami businesses that need help covering their busy phone lines. Whether you need an automated answering system, live answering services, or a combination of the two, we can help you take care of your callers when you can’t. Let’s face it—your customers’ questions and needs aren’t always going to occur between 9 and 5. You need to be sure that whenever your clients need you that there is someone there to help them. That someone is Answer Excellence.
With our team of experienced, professional operators, you can rest assured that your callers will see us as a true extension of your business. We will thoroughly train every operator assigned to your account, so that they are armed with the necessary information to know precisely what to ask your callers, what information to take from them, and who to route the call or deliver the message to. We can even integrate text capabilities and Internet answering services, giving you many choices on how and when your messages are delivered. Never again will your cell phone ring in the middle of the night with the forwarding of an unwanted call.
A TRULY COMPREHENSIVE SOLUTION
In addition to traditional call center services, Answer Excellence also offers many other communication solutions, such as:

  • E-mail monitoring
  • Online data entry
  • Dispatch
  • Call screening
  • HIPAA-compliant messaging
  • On-call management
  • Reminder and confirmation calls
  • Appointment scheduling
  • And many more

When you trust Answer Excellence to be the answering service for your business, your callers will speak with award-winning call center operators who are nationally recognized for their extensive knowledge, accurate phrasing, good manners, and professional conduct. For the past 8 years, we have been presented with the Award of Excellence from the Association of TeleServices International (ATSI) for our high-quality customer service.
For more information on our 24 HR answering service for Miami businesses, contact us today. We are proud to provide legal answering services, medical answering services, and support for businesses in any other industry.

“Answer Excellence was the only company we could find who was able to provide the service that we require. We have been very pleased.”

We Can Streamline Your Communications & Help Grow Your Business
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FAQs Answered
Serving a Variety of Industries

We specialize in serving doctors' offices, law firms, property managers, lodging facilities, HVAC companies, and more.

Industries We Serve
Unmatched Quality Control

We will ensure flawless service from our knowledgeable operators with frequent and thorough quality control evaluations.

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“I have been very pleased with Answer Excellence. I have had people ask for more information on what you do. Their inquiries stemmed from the professionalism during a call.”

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