Blog

Be Your Customers’ Port in the Storm

Hurricane season, winter storms, and construction disruptions – they cause a challenge for businesses. Whether your clients are facing damage of their own or helping their own customers deal with service interruptions, it is key to provide the best support you can to help their …

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How to Survive Bad Customer Service

Even the best customer service representatives can have a bad service experience with a customer. As hard as you try, it can’t always be avoided; so how you handle the aftermath of a bad experience is vital for moving forward.     Don’t pretend it …

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Social Media Damage Control

In a world that hinges on technology, social media allows people to stay connected to each other, have information at their fingertips, and impact the world around them. While businesses use social media in a different way than individuals, it is still just as important …

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Make Your Quality of Service Equal Your Hype

Whether through your own marketing efforts or by word-of-mouth from customers, people have certain expectations when they are in partnership with you. Look at what you say about your business, as well as what others say about your business, to determine what customer expectations are. …

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Getting Customer Service Right the First Time

Automating business operations is a good way to streamline your business and become more effective in providing the services your customers need. And while automation can be a good tool to help your business reduce costs and improve revenue, some forms of automation can detract …

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Call Center Partnerships

The partnership a business forges with other businesses is often essential to its success. Having a good partnership with a call center can prove a strategic business decision with a profound effect, regardless of the company size or venue. Despite the product or service, customers …

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