The 6 reasons why adding a 3rd shift customer service team makes good business sense.

In today’s economy business owners have been forced to become more creative. Trying to increase sales and reduce expenses has been the strategy employed for decades. But today the answer may be found by asking “What happens when my business closes for the day? Does the phone still ring in an empty office?”

Can you afford to miss even one or two calls? Outsourced 3rd shift customer service can keep your business open 24/7. No more announcing to the world “We’re Closed.”

By outsourcing your third shift customer service:

  • Customers have immediate access to a real person
  • You have the ability to make sales 24 hours a day
  • You can provide customer service, answer questions, give product information, provide assistance or instruction , offer first level help desk function or dealer location information
  • You eliminate the cost and hassle of managing an in-house night shift
  • You have peace of mind knowing that urgent calls are being handled immediately, per your instructions.


The ability to be there for your customer around the clock can be a huge differentiator between you and your competition. Your company can easily achieve that advantage with the right outsourcing partner.