How Do Answering Services Work?

How Do Answering Services Work?

Businesses of all types and sizes take advantage of the services offered by professional call centers, but what exactly do they provide? If you’re interested in hiring an answering service for your company, you can receive a wide variety of services, including:

  • Live telephone answering services
  • Busy phone overflow support
  • Order entry
  • Email monitoring
  • Appointment scheduling
  • Secure messaging

The most utilized service is live telephone answering, which ensures that your customers will speak to a live person no matter when they call. The answering service you partner with should ensure that the operators assisting you know your company inside and out and follow your requested protocols for customer service. The call center operator will listen to the customer’s request and respond by either forwarding the call to the appropriate person or taking a message and delivering it promptly based on your requests. A professional answering service can also provide email monitoring to ensure that no message goes unanswered.

Answer Excellence

If you want to partner with one of the most respected answering services in the industry, look to Answer Excellence. We’re based in Tampa, Florida, and have been serving businesses throughout the U.S. since 1986. We’ll become an extension of your company, providing around-the-clock support and utilizing operators who meet the strictest standards for professionalism. In fact, our attention to detail has helped us become a perennial Award of Excellence winner from the Association of Teleservices International (ATSI).

Contact Answer Excellence today if you’re interested in learning more about the turnkey answering services we can provide for your company.