Blog

Getting Customer Service Right the First Time

Automating business operations is a good way to streamline your business and become more effective in providing the services your customers need. And while automation can be a good tool to help your business reduce costs and improve revenue, some forms of automation can detract …

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Call Center Partnerships

The partnership a business forges with other businesses is often essential to its success. Having a good partnership with a call center can prove a strategic business decision with a profound effect, regardless of the company size or venue. Despite the product or service, customers …

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Good Manners are Good Business

Though we have come a long way from copies of Emily Post’s etiquette books on shelves in the living room, everyone knows what good manners are. Even children at a young age begin to learn to be polite to others, by saying “please” and “thank …

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ATSI Awards: It’s That Time of Year Again

The Association of TeleServices International (ATSI) is the only national trade organization for the live telephone answering, voice mail and teleservices industry. ATSI provides national-level representation, as well as regional and statewide. As a nationally known organization, ATSI’s voice is heard before the U.S. Congress, …

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Call Centers in Cloud Systems

Cloud technology systems are taking call centers by storm by revolutionizing traditional call centers with software that functions as a multiple process support system.  Data is organized within a centralized system of virtually-linked information centers.  The call center operator may then access information from any …

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Call Back Technology Enhances Customer Service

No customer likes to wait on hold.  Fortunately, with continuing advancements in the way call centers can operate, staying ahead of the technology curve is the first and best attention to customer service call centers can provide. For example, music on hold quickly loses its …

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Cutting Edge Call Center Technology

Call centers implement new technological advancements to evolve with changing times. Just as businesses operate with current technologies to keep on trend, so must call centers. While mobile devices allow customers to link into web sites to view data and transact business, mobile services also …

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Educated Call Center Operators

Answer Excellence is dedicated to exceptional customer service. Our call center operators are trained to answer clients’ needs within a virtual framework for optimum results.         They access integrated customer-related information collected from internal and external data bases to create a broad …

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Call Center Training in a Virtual World

The implementation of new technologies within an ever expanding virtual world enables efficient communication between company employees, clients, and customers.  But quick service is only as effective as the level of communication. Call center operators are in step with the transformative business practices that keep companies …

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