Hurricane season, winter storms, and construction disruptions – they cause a challenge for businesses. Whether your clients are facing damage of their own or helping their own customers deal with service interruptions, it is key to provide the best support you can to help their …
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Most people know that the first impression you make is an important one, so you should try and make it the best you can. However, it is only one part of the overall experience you have with customers. Every interaction with clients is as important …
Read Full ArticleEmergencies and medical issues happen at all hours. It is therefore essential for patients to be able to get advice from their primary care doctor or specialist when a concern arises about anything from a post-surgical fever spike to a sick child; even if the …
Read Full ArticleIt seems that business attitudes are becoming more casual every year, and people’s behaviors in and out of the office reflect the mentality that offers more flexibility and less of an emphasis on professionalism. This is especially evident in how employees interact with other employees, …
Read Full ArticleEven the best customer service representatives can have a bad service experience with a customer. As hard as you try, it can’t always be avoided; so how you handle the aftermath of a bad experience is vital for moving forward. Don’t pretend it …
Read Full ArticleIn a world that hinges on technology, social media allows people to stay connected to each other, have information at their fingertips, and impact the world around them. While businesses use social media in a different way than individuals, it is still just as important …
Read Full ArticleWhether through your own marketing efforts or by word-of-mouth from customers, people have certain expectations when they are in partnership with you. Look at what you say about your business, as well as what others say about your business, to determine what customer expectations are. …
Read Full ArticleAutomating business operations is a good way to streamline your business and become more effective in providing the services your customers need. And while automation can be a good tool to help your business reduce costs and improve revenue, some forms of automation can detract …
Read Full ArticleThe partnership a business forges with other businesses is often essential to its success. Having a good partnership with a call center can prove a strategic business decision with a profound effect, regardless of the company size or venue. Despite the product or service, customers …
Read Full ArticleThough we have come a long way from copies of Emily Post’s etiquette books on shelves in the living room, everyone knows what good manners are. Even children at a young age begin to learn to be polite to others, by saying “please” and “thank …
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