The Association of TeleServices International (ATSI) is the only national trade organization for the live telephone answering, voice mail and teleservices industry. ATSI provides national-level representation, as well as regional and statewide. As a nationally known organization, ATSI’s voice is heard before the U.S. Congress, …
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Complaints are part of business. Even the highest rated brands and companies face complaints from customers. The key to success is not in avoiding complaints, but in how you deal with customer complaints when they happen. The first thing to do is address complaints quickly. …
Read Full ArticleCloud technology systems are taking call centers by storm by revolutionizing traditional call centers with software that functions as a multiple process support system. Data is organized within a centralized system of virtually-linked information centers. The call center operator may then access information from any …
Read Full ArticleNo customer likes to wait on hold. Fortunately, with continuing advancements in the way call centers can operate, staying ahead of the technology curve is the first and best attention to customer service call centers can provide. For example, music on hold quickly loses its …
Read Full ArticleCall centers implement new technological advancements to evolve with changing times. Just as businesses operate with current technologies to keep on trend, so must call centers. While mobile devices allow customers to link into web sites to view data and transact business, mobile services also …
Read Full ArticleAnswer Excellence is dedicated to exceptional customer service. Our call center operators are trained to answer clients’ needs within a virtual framework for optimum results. They access integrated customer-related information collected from internal and external data bases to create a broad …
Read Full ArticleThe implementation of new technologies within an ever expanding virtual world enables efficient communication between company employees, clients, and customers. But quick service is only as effective as the level of communication. Call center operators are in step with the transformative business practices that keep companies …
Read Full ArticleEvery business must use practical planning tools to stay solvent in a recovering economy. Modification to save expenses often causes businesses to overlook spending for cost effectiveness. However, the bigger picture in financial planning with inclusion of a new, reliable, and proficient application can save …
Read Full ArticleAs an answering service company, we fulfill many roles for our clients, from answering calls to routing specialized requests to online order taking for their products. We therefore devote a significant amount of time to training our associates on how to be the most effective …
Read Full ArticleInterplay between call center service professionals and social media is now a universal practice that is necessary to keep pace with the interconnectedness of an ever-widening consumer audience. The customer service center that overlooks these culture norms can be headed for obsolescence. Monitor Social Climate …
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