Blog

The Call Center in a Recovering Economy

Every business must use practical planning tools to stay solvent in a recovering economy.  Modification to save expenses often causes businesses to overlook spending for cost effectiveness.  However, the bigger picture in financial planning with inclusion of a new, reliable, and proficient application can save …

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A Simple Formula to Increase Sales

As an answering service company, we fulfill many roles for our clients, from answering calls to routing specialized requests to online order taking for their products. We therefore devote a significant amount of time to training our associates on how to be the most effective …

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Contact Center Agents Merge Social Media Channels

Interplay between call center service professionals and social media is now a universal practice that is necessary to keep pace with the interconnectedness of an ever-widening consumer audience.  The customer service center that overlooks these culture norms can be headed for obsolescence. Monitor Social Climate …

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Answering Services and Collaborative Technologies

Answering services companies are integral to stellar customer support. But it is their own digital evolution that is essential to the ability to support clients in a contemporary marketplace. The stereotype of an answering service that accepts calls from a company’s main number and takes …

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Call Centers – Outsourcing Your Social Side

The exchange of ideas is as fast as the click of a send button. Businesses that don’t fully participate in certain technologies can stagnate and may not capture the client traffic they otherwise would. While not every call center application or network platform is right …

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Mobile Call Answering Services

Mobile devices and the ability to design message routing to them is an indispensable business tool. Call centers equipped to utilize web- and smart phone-based tools provide superior communication allowing operators to function as a true extension of clients’ businesses with the most instantaneous technologies …

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On Hold and Stressed Out!

How many times have you patiently waited on hold until your blood begins to boil?  Subjected to what is typically the worst of the worst in music selection (or very poor audio quality at best), the time spent is made even more interminable. In fact, …

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Systems Integration Technology

Call answering services management flows smoothly using integrated technology. Proprietary and commercial applications software can rapidly deliver information to multiple parties. Action and/or resolution are accelerated when proprietors and clients are connected by this efficient exchange of data.  In today’s competitive climate, speedy communication is …

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Live Operators Disconnect Stress

How many times have you been frustrated by an endless loop of pre-recorded phone messages?  It is not always clear which option fits a particular personal need. Choosing “0” for operator assistance sometimes re-directs the call back to the main menu. Time is wasted and …

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Your Success is Calling!

Call center representatives know that connectivity to quality customer service extends the capacity for growth of every business served.  Operators trained to shine a light of professional integrity reflect high business standards.  They project a tone of commitment to care and quality. Call center representatives …

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