Blog

Automated Answering Services

Answer the Phone! Your Competition is Just a Google Away! Loyalty is earned. Every business owner knows that if you provide excellent service at reasonable prices and put your clients’ needs first, you have a pretty good shot at the coveted customer for life. And …

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Answering Service Provider Centralization

Multiple Locations, One Answering Service Many health care organizations such as Hospitalists, Home Health Care Providers, and Medical Group Practices have multiple locations throughout a region, a state or throughout the United States. Multi-branched organizations can realize benefits by consolidating call center services with a …

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Contact Centers an Extension of your Business?

How hard can it be to answer the telephone? Just ask those who have had poor inexperienced services prior to finding the right provider. I recently spoke with a woman who practices Medicine.  She expressed a fear of utilizing a telephone answering service or a …

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Telephone Customer Service “WOW!” Factors

Effective communication skills are fundamental in today’s work environment. Impressions are formed within seconds. All businesses should ensure that a positive first impression is made with every call. Low morale and lack of enthusiasm make for a negative call experience. Studies suggest that 13% of …

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Our Call Center: It’s All About the Children

Our award-winning call center in Clearwater has assisted hospitals, surgeons, and law practices make huge strides in their ability to support their patients and clients. But we are also fortunate to assist in other altruistic pursuits. Twenty years ago, UPS employee Ernie Coney became one …

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