Why You Need a Phone Answering Service as a Small Business Owner

Why You Need a Phone Answering Service as a Small Business Owner

As a small business owner, you might believe there’s no need for you to hire an answering service to cover your phones after business hours. However, potential customers who call a business and get a recording often choose to move onto the next name on the list. That’s because many people don’t like to leave messages—they want to have their questions answered by a live person, no matter what time of day it is.

What an Answering Service Can Provide for Your Small Business

Today’s answering services can do much more than just answer the phones and take messages. Effective customer service requires a much more professional level of assistance, with call center operators who know a business inside and out ready to assist customers based on the protocols provided by the client. There are a variety of services that could be beneficial for your small business, including:

  • Call answering
  • Busy phone overflow coverage
  • Message routing
  • Appointment scheduling
  • Email monitoring
  • Order entry

There’s No Substitute for Experience

Answer Excellence has been providing support to businesses of all types and sizes throughout the U.S. since 1986. We’re a perennial winner of the Association of Teleservices International (ATSI) Award of Excellence because we provide extensive training to our operators and monitor their performance to ensure they’re meeting the standards our customers expect.

If your small business is losing potential customers because of after-hours calls that go unanswered, contact Answer Excellence today. We look forward to helping you grow your company.