A Call Center Company for Tampa, St Petersburg, Lakeland, Orlando & Elsewhere Throughout Florida and Across the Nation
For a call center company you can count on, turn to Answer Excellence for the mission-critical solutions to your most pressing communication needs. You may be asking yourself, what sets our call center company apart from the competition? We believe our commitment to excellence in every task we undertake is the top reason why companies in many different fields have relied on us for call center outsourcing for more than 25 years. And how do we ensure excellence? We deliver excellence through our investments in extensive training programs and quality-control measures.
Every week, random calls from each of our operators are reviewed, critiqued, and graded. Some things we check for during our reviews are:
• Do the operators sound engaged?
• Do they say please and thank you?
• Do they follow the specific guidelines for that client?
• Do they confirm first and last name as well as phone number?
After review, a feedback session is held with each operator, which helps every team member understand the expectations and what they need to do to achieve them. By continuously checking and rechecking our phone call answering systems, we ensure that every member of the Answer Excellence team is on the same page with regards to the unique requirements of our clients and the common professional courtesy that should be given to every caller.
For additional information about what sets our call center company apart from the competition, like our 24 hour answering service, please call or e-mail Answer Excellence today. We’re happy to serve businesses in Tampa, St Petersburg, Orlando, Clearwater, and all other major metropolitan areas in Florida and throughout the country.