Call Overflow

This refers to the situation when your office receives more calls than it can answer at one time. Answer Excellence can answer the calls that you can’t, seamlessly and transparently to your callers.
For example, one of our clients is an insurance company who provides flood coverage. When a major flooding episode occurs, the sudden influx of calls can overwhelm the insurance company’s own staff. The “forward on busy” feature is used to direct these calls to Answer Excellence. This allows the insurance company to provide excellent service levels to their clients, even when their own staff if unavailable. We allow the callers to file a claim, and provide basic instructions for damage mitigation.
Many other businesses use call overflow handling, too. Contact us and we can quickly determine what features will help you serve your customers or patients.

“Answer Excellence listens and understands my scheduling needs-requests and has delivered to my liking. Patients are pleased with your service and have expressed so to me. Operators and Managers are personable, respectful, courteous, sensitive and responsive.”

We Can Streamline Your Communications & Help Grow Your Business
Have Questions?

Check out our list of Frequently Asked Questions for answers about who we are and what we do.

FAQs Answered
Serving a Variety of Industries

We specialize in serving doctors' offices, law firms, property managers, lodging facilities, HVAC companies, and more.

Industries We Serve
Unmatched Quality Control

We will ensure flawless service from our knowledgeable operators with frequent and thorough quality control evaluations.

Partner With Us

“I have been very pleased with Answer Excellence. I have had people ask for more information on what you do. Their inquiries stemmed from the professionalism during a call.”

View All Reviews