call routing Miami

Call Routing for Miami, FL, Companies

Many businesses in Miami use call routing to help them manage heavy call volumes. Dropped or unanswered calls can result in a lost customer for your business, so it’s important to have an answering service you can trust on your side. That’s why Answer Excellence has been helping businesses streamline their telecommunications processes for more than 25 years. When you use our call routing service for your Miami business, you simply forward your phones to a number that we provide, which means that you stay in control of when your calls are forwarded. You can also set up call routing for more specific circumstances, including forwarding calls when no one answers or forwarding calls when all lines are busy.
Calls can be answered by our automated voicemail service or our team of live call center representatives, or you can even choose a custom combination of these services. When your calls are forwarded to our answering service company, you can expect our live operators to:

  • Be courteous and professional with every caller
  • Be knowledgeable about your specific business
  • Know what information to get from your callers
  • Promptly deliver messages to the right person
  • Demonstrate excellent grammar and speaking skills
  • Consistently follow protocol

Since 1986, we have been working with companies in a wide range of industries. At Answer Excellence, we understand that every business is unique, so we take the time to really get to know our clients and create a custom answering service that meets their needs. We even have many products and services that were created with specific industries in mind, such as our web-based on call manager or physician consult ordering system for medical businesses.
Contact us today to learn more about call routing for your Miami, Florida, business, or ask about our multitude of other answering services.

“I feel like we’ve really made the right decision by working with Answer Excellence. It's just the kind of support we need.”

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Serving a Variety of Industries

We specialize in serving doctors' offices, law firms, property managers, lodging facilities, HVAC companies, and more.

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Unmatched Quality Control

We will ensure flawless service from our knowledgeable operators with frequent and thorough quality control evaluations.

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“I have been very pleased with Answer Excellence. I have had people ask for more information on what you do. Their inquiries stemmed from the professionalism during a call.”

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