Articles - Call Center

A Customer Service Call Center for Tampa, St Petersburg, Clearwater, Orlando & All Other Major Metropolitan Areas in the United States

If you’ve been searching for a call center that specializes in customer service, look no further than Answer Excellence. Here at Answer Excellence, we understand that building lasting, trusting relationships with customers is vital to the success of any company. So, when companies throughout the nation turn to our call answering services for mission-critical solutions, they can expect a first-rate ...

A Medical Call Center for Tampa, Orlando, St Petersburg, Clearwater, and All Other Major Metropolitan Areas

A medical call center shouldn’t hinder the efficiency of your hospital, clinic, or doctor’s office, but rather enhance it. Here at Answer Excellence, we were founded on that very principle. Our President and founder, Tamara Barendregt, experienced firsthand the burden that a faulty or inefficient call center can have on the medical industry. When Tamara began her career as a ...

Success Stories

Some of our noteworthy clients and services are documented in case studies. One of our strengths is an in-house applications development team that allows us to provide industry-leading solutions for customers with specialized needs. The following case studies are available: Consult ManagerTM for Hospitals and Clinics: How we save hospitals time and money by dispatching consult orders as they are ...

Call Center Services for Tampa, Clearwater, St. Petersburg, Orlando, and other Florida Cities

At Answer Excellence, our award-winning call center services can help improve your company’s processes, efficiency, and ROI. TECHNICAL SOLUTIONS AND HUMAN RESOURCES By integrating our highly trained personnel with commercial applications and proprietary software, we help you keep that positive and accommodating face on your business. Whether you need call center services for: vacation coverage, call overflow, call screening, appointment ...

Call Overflow

This refers to the situation when your office receives more calls than it can answer at one time. Answer Excellence can answer the calls that you can't, seamlessly and transparently to your callers. For example, one of our clients is an insurance company who provides flood coverage. When a major flooding episode occurs, the sudden influx of calls can overwhelm ...

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