Articles - Consult Manager

Consult Manager™ For Hospitals, Clinics and their Staff

Never pick up the phone to order a consult again! In many facilities, the process of dispatching orders for doctor consultations forces nurses or other staff to make one (or more) phone calls per order. Although this may sound trivial, it often involves lengthy hold times, callbacks, and other delays. Tracking, escalation, and reporting of consult orders is usually difficult ...

Consult Manager™ For Doctors and Practitioners

If consultation orders are a significant part of your practice, we don't need to tell you how their proper handling is of utmost importance. Especially as hospitals implement performance metrics and level-of-service expectations, these orders must be communicated quickly and reliably, and carried out with certainty in the appropriate timeframe. With Consult ManagerTM, orders are managed to a level previously ...

Case Study: Consult Manager™ for Hospitals

When a large hospital group in the Tampa Bay, Florida area wanted to solve their consult dispatching headaches, Answer Excellence was there with the solution. The following table shows information about the client and their own estimates about how much time and money was being expended when they were dispatching the orders themselves prior to the service inception in 2004. ...

Case Study: Consult Manager™ for Doctors

Critical consults demand attentive handling. Few consult orders are more critical than those for psychiatric evaluation of emotionally disturbed individuals (often termed Baker Act patients). By policy, these patients must be evaluated by a psychiatrist within 24 hours - no exceptions. This case study illustrates the problem that was faced by the hospital (in Pinellas County, FL), the hospital staff, ...

Consult Manager™

Dispatching and tracking of consultation orders can be a headache for both hospital staff and the doctors. ConsultManagerTM solves the problems in both of these areas. It's the service level booster that you've been looking for. By outsourcing the process of notifying physicians and other care givers for consult orders, establishing a real-time view of consult order status, and keeping ...