At Answer Excellence, our goal when we customize an answering service for doctors is simple: we want doctors spending their time and energy helping their patients heal, not worrying about an inefficient or faulty communication system. Our professional and courteous operators are rigorously trained in the medical field and always take the time necessary to develop a strong working relationship with our doctors.
Here are some of the features included in our doctor answering service:
• Consult order dispatching and management
• Reminders and follow-up calls
• On-call schedule management
• Secure HIPAA-compliant messaging
• Our Secured Messaging service, which has the ability to time stamp, track, and triage the consult process
• And many more
THE HIGHEST STANDARDS OF QUALITYdoctors answering service
Every week, we randomly review, critique, and grade calls from each one of our operators. After the review is complete, we arrange feedback sessions with our operators to go over the results and make sure that all expectations are clearly outlined and being met on a consistent basis. This commitment to excellence in our doctors answering services has helped us achieve the prestigious Association of Teleservices International (ATSI) Award of Excellence for the past seven years in a row and counting.
If you would like more information about how our physician’s answering service benefits doctors in Tampa, Lakeland, Orlando, St Petersburg, and other cities across the nation, please call or e-mail us today.

“Answer Excellence was the only company we could find who was able to provide the service that we require. We have been very pleased.”

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Serving a Variety of Industries

We specialize in serving doctors' offices, law firms, property managers, lodging facilities, HVAC companies, and more.

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Unmatched Quality Control

We will ensure flawless service from our knowledgeable operators with frequent and thorough quality control evaluations.

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“I have been very pleased with Answer Excellence. I have had people ask for more information on what you do. Their inquiries stemmed from the professionalism during a call.”

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