For more than 25 years, Answer Excellence has provided doctors with award-winning answering services that incorporate two core components: timeliness and accuracy. At Answer Excellence, we understand the urgency that is present in the medical field 24 hours a day, 7 days a week. Illnesses, injuries, and other health risks never sleep, and neither does Answer Excellence. Our state-of-the-art medical answering services can handle virtually all of your important communication needs – from appointment scheduling to call screening, referral services to confirmation calls, and more. We also offer our Ensured Messaging service, which is a, expertly designed and trustworthy delivery system for doctor consults.
We’re a doctors answering service company that meets all HIPAA requirements and our customer service technicians are also thoroughly trained in all HIPAA laws and standards. We have utilized our extensive HIPAA knowledge in developing a service called Secure Messaging. This service minimizes all security concerns when using a mobile phone, desktop workstation, or hospital mobile cart. Also, it provides the user with the encryption and authentication required by HIPAA regulation, along with guaranteed delivery capability.
When it comes to providing answering services to doctors, we truly offer worry-free solutions. With a comprehensive approach to medical communication, both internal and external, and all HIPAA guidelines met, our services ensure doctors can spend their valuable time where it really belongs – caring for their patients.
Throughout our years of service headquartered in the Tampa Bay area, we have developed specialized answering services for BayCare doctors and other team members. Our services help BayCare members reduce telephone expenses and streamline their efficiencies. But even if you aren’t part of the BayCare system, we can customize our services to be an extremely beneficial part of your business.
For more information about how our answering services can benefit doctors, please call or e-mail Answer Excellence today. We offer service in cities throughout Florida and across the nation, including Tampa, St Petersburg, Orlando, and Lakeland.

“Answer Excellence was the only company we could find who was able to provide the service that we require. We have been very pleased.”

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We specialize in serving doctors' offices, law firms, property managers, lodging facilities, HVAC companies, and more.

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We will ensure flawless service from our knowledgeable operators with frequent and thorough quality control evaluations.

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“They are very courteous to all our callers. The entire staff at Answer Excellence obviously follows very high standards of service. We have even had our patients and fellow doctors tell us how nice Answer Excellence’s staff is when they call.”

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