What Are the Benefits of Having a Live Operator?

What Are the Benefits of Having a Live Operator?

Effective communication with clients is crucial to any type of business, especially with the level of competition that exists in today’s markets. If your company is going to stand out from your competitors, you need to provide a level of customer service that can’t be matched. One way to help your bottom line is to ensure that every incoming call is met by the friendly voice of a live operator who is ready to answer questions or route the call to someone who can. If callers are forced to leave a message through an automated system, your chances of winning their business go down.

Some of the quantifiable benefits of having a live operator standing by 24/7 include:

  • Increased sales – Studies show that a live operator can exponentially increase your sales numbers.
  • Improved customer loyalty – Customers appreciate the assistance they receive from a service rep and develop a better opinion of your company in the process.
  • Faster problem resolution – Instead of having to wait for a response in a day or two, your potential clients can learn what they need to know immediately.
  • Enhanced convenience – With instant access to support staff, your customers will enjoy the ease with which their problems are solved.

Look to the Industry Leader

One way to ensure that your customers are kept happy is to partner with the respected communication leaders at Answer Excellence. We’ve served businesses throughout the U.S. since 1986 and are a perennial recipient of the Association of Teleservices International (ATSI) Award of Excellence—a testament to our commitment to customer satisfaction. We can provide a live operator who understands your business and will follow your custom protocols to provide the answers your customers are looking for. Our agents undergo extensive training and know how to provide an exceptional level of service, so you can count on your customers having a pleasant experience.

Would you like to have a live operator standing by to serve your customers 24 hours a day? Contact Answer Excellence today to learn more about the turnkey services we offer to businesses throughout the U.S.

“Answer Excellence was the only company we could find who was able to provide the service that we require. We have been very pleased.”

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“They are very courteous to all our callers. The entire staff at Answer Excellence obviously follows very high standards of service. We have even had our patients and fellow doctors tell us how nice Answer Excellence’s staff is when they call.”

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