Answering Service & Contact Center for Doctors
It’s more challenging than ever to be a medical doctor. You want all the help you can get to operate efficiently and accurately. Our award-winning staff and advanced features provide the advantage you need, including:
- Secure HIPAA-compliant messaging
- On-Call Schedule Management
- Appointment scheduling
- Reminders and follow-up calls
- Consult Order dispatching & management
- Hospitalist Group Solutions
Cost Savings Opportunities
Significant savings can result when messages and requests are entered on the web rather than via phone call. If your clients are web-savvy, this can reduce your expenses considerably. We can offer other suggestions based on your specific needs.
Accuracy and Compassion
Rigorous training and management, clearly documented procedures, plus low operator turnover are the foundations for our exceptional service. Our staff really does care about getting it right. Patients appreciate the concern demonstrated by our staff, while doctors expect accuracy and efficiency.
Medicare Call Center Requirement
New U.S. government rules require that all Medicare plans and Part D sponsors operate a toll-free customer service call center to help improve customer care. At Answer Excellence, we are able to meet the strict standards required and employ a knowledgeable and experienced staff that can follow the necessary informational and enrollment scripts.
Contact us and let our award-winning quality work for you, giving you peace of mind daily.