At Answer Excellence, we’re proud to offer our answering service to insurance companies throughout the United States. We never use a “cookie-cutter” solution when solving your communication problems, meaning we’ll customize an answering service for your insurance company that will perfectly suit your individual needs. From our state-of-the-art automated answering services to our highly-trained and courteous live operators to a combination of the two, we’ll find a solution that works best for your company and helps streamline your communication process.
The three main areas of our insurance call answering service are:
- CALL ROUTING – This is achieved through our call forwarding process, in which our clients forward their phone number(s) to a number that we provide. So, our clients are able to control the routing of incoming calls from their office or remotely, if they wish. Also, there’s no need to worry about issues arising with call overflow, as our operators will be standing by to handle those calls.
- CALL ANSWERING – Along with our live operators, we offer an automated call screening service to help reduce our customers’ expenses by using operator time in a more efficient manner. Our call screening service helps separate situations that require immediate attention from more routine calls.
- MESSAGE DELIVERY – We offer a wide variety of innovative and secure ways for our clients to receive their messages, orders, or claims.
When you entrust Answer Excellence as your insurance call center, you can rest assured that your communication service are in the hands of award-winning professionals. That’s because, for the past eight years and counting, we have received the coveted Association of Teleservices International (ATSI) Award of Excellence – honoring an answering company that excels at a rigid set of call center criteria.
If you would like to learn more about our insurance answering service, please call or e-mail Answer Excellence today. We proudly serve businesses in Tampa, St Petersburg, Orlando, Clearwater, and all other major metropolitan areas in America.