For an insurance call center you can truly count on, turn to Answer Excellence for all of your communication needs. For more than 25 years, insurance companies have been relying on our call center to help them streamline their communication processes and ensure that no phone call goes unanswered. Whether you need assistance with call overflow during peak business hours or you’re looking to set up an automated screening system that separates urgent calls from standard inquires, Answer Excellence is the answering company for you.
At Answer Excellence, we understand that the insurance industry can be extremely complicated, with customers calling in at all times day and night with inquires about their policies, questions about switching coverage, a claim to process, and much more. That’s why we invest in extensive training and auditing programs to ensure that our operators are well-versed in your specific business. In fact, we require that our operators pass a customized examination about your business before we begin answering your calls. So, you can rest assured that your insurance call center will be staffed by knowledgeable industry experts who will be able to accurately and quickly connect your callers with the resource they need, right when they need it.
Having been awarded the coveted Associated of Teleservices Award (ATSI) of Excellence for the past eight years and counting, our company has demonstrated the highest level of proficiency in a number of key insurance answering service criteria, including:
- Operator guidance
- Spelling of names
- Verification to telephone numbers
- Polite manners
- Accuracy of desired company answer phrase
- Knowledge of company policies and procedures
- And more
To learn more about our insurance call center, please call or e-mail Answer Excellence today. We’re happy to serve insurance companies in Tampa, Clearwater, Orlando, St Petersburg, and all other major metropolitan areas in the United States.