For an insurance call center you can truly count on, turn to Answer Excellence for all of your communication needs. For more than 25 years, insurance companies have been relying on our call center to help them streamline their communication processes and ensure that no phone call goes unanswered. Whether you need assistance with call overflow during peak business hours or you’re looking to set up an automated screening system that separates urgent calls from standard inquires, Answer Excellence is the answering company for you.
At Answer Excellence, we understand that the insurance industry can be extremely complicated, with customers calling in at all times day and night with inquires about their policies, questions about switching coverage, a claim to process, and much more. That’s why we invest in extensive training and auditing programs to ensure that our operators are well-versed in your specific business. In fact, we require that our operators pass a customized examination about your business before we begin answering your calls. So, you can rest assured that your insurance call center will be staffed by knowledgeable industry experts who will be able to accurately and quickly connect your callers with the resource they need, right when they need it.
AWARD-WINNING RESULTS
Having been awarded the coveted Associated of Teleservices Award (ATSI) of Excellence for the past eight years and counting, our company has demonstrated the highest level of proficiency in a number of key insurance answering service criteria, including:insurance call center

  • Grammar
  • Operator guidance
  • Spelling of names
  • Verification to telephone numbers
  • Polite manners
  • Accuracy of desired company answer phrase
  • Knowledge of company policies and procedures
  • And more

To learn more about our insurance call center, please call or e-mail Answer Excellence today. We’re happy to serve insurance companies in Tampa, Clearwater, Orlando, St Petersburg, and all other major metropolitan areas in the United States.

“Answer Excellence listens and understands my scheduling needs-requests and has delivered to my liking. Patients are pleased with your service and have expressed so to me. Operators and Managers are personable, respectful, courteous, sensitive and responsive.”

We Can Streamline Your Communications & Help Grow Your Business
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Check out our list of Frequently Asked Questions for answers about who we are and what we do.

FAQs Answered
Serving a Variety of Industries

We specialize in serving doctors' offices, law firms, property managers, lodging facilities, HVAC companies, and more.

Industries We Serve
Unmatched Quality Control

We will ensure flawless service from our knowledgeable operators with frequent and thorough quality control evaluations.

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“I have been very pleased with Answer Excellence. I have had people ask for more information on what you do. Their inquiries stemmed from the professionalism during a call.”

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