A Legal Call Center Serving Tampa, Orlando, Lakeland, Clearwater & Elsewhere Throughout Florida and the United States

Attorneys across the United States need a legal call center that understands emergencies don’t just happen between normal working hours. In fact, clients require the valuable legal assistance that attorneys provide at any hour day or night, 365 days a year. Any missed call is a missed opportunity to retain a client and provide them with the help they are looking for, so why ever let the phone go unanswered?legal call center
Luckily, here at Answer Excellence, our legal call center will connect your callers to the precise resource they need or the appropriate attorney based on your time zone and/or coverage schedule. Our answering services can operate 24 hours a day, 7 days a week, 365 days a year, and our customer service technicians will be highly-trained in the specific areas of your legal practice to ensure all of your callers get the help and answers they are looking for.
When you entrust Answer Excellence as your legal call center, you can expect:

  • Accurate call routing
  • Prompt message forwarding
  • Helpful customer support
  • Friendly call answering service
  • Strict adherence to protocol
  • Proper pronunciation
  • Name and address confirmation
  • And much, much more

When risk is high and time is critical, our Ensured Messaging service does what the name says: ensures that all of your messages are delivered precisely where they need to be. Our Ensured Messaging service accelerates response time, increases your efficiencies, and mitigates legal risk with the ability to track, time stamp, and triage the process. If you’re looking for a win-win for your attorneys and your clients, our specialized Ensured Messaging service is the solution for you.
For more information about our legal call center, please call or e-mail Answer Excellence today. We’re proud to serve law offices in Tampa, Orlando, Lakeland, St Petersburg, and many other communities in Florida and elsewhere across the country.

“Answer Excellence listens and understands my scheduling needs-requests and has delivered to my liking. Patients are pleased with your service and have expressed so to me. Operators and Managers are personable, respectful, courteous, sensitive and responsive.”

We Can Streamline Your Communications & Help Grow Your Business
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Check out our list of Frequently Asked Questions for answers about who we are and what we do.

FAQs Answered
Serving a Variety of Industries

We specialize in serving doctors' offices, law firms, property managers, lodging facilities, HVAC companies, and more.

Industries We Serve
Unmatched Quality Control

We will ensure flawless service from our knowledgeable operators with frequent and thorough quality control evaluations.

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“I have been very pleased with Answer Excellence. I have had people ask for more information on what you do. Their inquiries stemmed from the professionalism during a call.”

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