medical answering services orlando

Medical Answering Services for Orlando, FL, Businesses

If your Orlando business is in the medical industry, answering services custom-tailored to your needs could be just what you need. Answer Excellence was founded specifically with the medical industry in mind. Our president and CEO, Tamara Barendregt, started out working as a registered nurse. It didn’t take long for her to realize how much the hospital suffered due to the flawed its call center services. Let’s face it—lives are at risk, and effective communication processes for tasks such as ordering outside consults are a necessity whenever the stakes are that high. Knowing that there had to be a better solution for medical businesses, Tamara founded Answer Excellence.
Since 1986, we have been providing hospitals, medical offices, and other businesses in the medical field with the means to streamline their communication procedures with services such as:

  • Live telephone answering
  • On-call manager
  • Consult order dispatching
  • Call overflow management
  • Secure messaging (HIPAA-compliant)
  • E-mail monitoring
  • And many more

Throughout our years in the industry, we’ve developed services specifically for the BayCare Health System that blend seamlessly with the organization’s telecommunications system. This experience makes us a perfect fit not only for physicians and offices that are part of the BayCare organization, but all medical facilities. With over 25 years of experience in the medical field, we have intimate knowledge of what’s important in your industry and can create custom solutions that meet your needs.
Unlike other call centers, we can tell you that all of our representatives are thoroughly trained in HIPAA compliance. We even offer a HIPAA-compliant service, Secure Messaging, which provides the encryptions and user authentication required by HIPAA to securely deliver messages from a computer, hospital mobile cart, or even a mobile phone.
For more information about the medical answering services we provide Orlando businesses, please call us today. We are proud to serve the medical businesses of West Central Florida and beyond.

“I feel like we’ve really made the right decision by working with Answer Excellence. It's just the kind of support we need.”

We Can Streamline Your Communications & Help Grow Your Business
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FAQs Answered
Serving a Variety of Industries

We specialize in serving doctors' offices, law firms, property managers, lodging facilities, HVAC companies, and more.

Industries We Serve
Unmatched Quality Control

We will ensure flawless service from our knowledgeable operators with frequent and thorough quality control evaluations.

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“I have been very pleased with Answer Excellence. I have had people ask for more information on what you do. Their inquiries stemmed from the professionalism during a call.”

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