Timeliness and accuracy are the most critical components when it comes to medical answering services.   Our sensitivity to that inherent urgency is the foundation for our award-winning and attentive customer service. Physicians, hospitals, clinics, and hospitalists have trusted us for more than 25 years because of our reputation for unmatched reliability.

If you’re looking for medical answering services in the Tampa Bay area, you can count on Answer Excellence.

Our innovative answering services can also easily handle appointment scheduling, call screening, on-call scheduling, referral services, doctor consultation order dispatching, confirmation calls, and any collateral services that require specialized handling.Medical Answering Services
What sets us apart from other answering service companies is that we meet all HIPAA requirements and our customer service representatives are all thoroughly trained and compliant.
We offer a HIPAA-compliant service called Secure Messaging. Our Secure Messaging minimizes all security concerns when operating over mobile phones, hospital mobile carts, and desktop workstations.  It provides the user authentication and encryption required by HIPAA regulation, also adding a guaranteed delivery capability.
You can rely on our Secure Messaging for workflow management with tracking and escalation and performance reporting, along with guaranteed-delivery messaging across a wide spectrum of devices like the iPhone, Android phone, and Blackberry.
Over the years, we have developed services optimized for BayCare physicians and other team members.  For physicians and doctor groups who receive many consult orders from BayCare facilities, this reduces telephone expense and allows for the possibility of significant cost savings.
Even if you don’t work in the BayCare system, or you work out of a hospital or clinic that has a pre-existing call center, our services can still be extremely beneficial to you.
In addition to medical answering services, we offer comprehensive business answering services, legal answering services, and services for just about any other industry.
Please call or e-mail Answer Excellence today for more information. We serve customers in Tampa, Clearwater, St Petersburg, Lakeland – across Florida, and nationwide.

“I feel like we’ve really made the right decision by working with Answer Excellence. It's just the kind of support we need.”

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Check out our list of Frequently Asked Questions for answers about who we are and what we do.

FAQs Answered
Serving a Variety of Industries

We specialize in serving doctors' offices, law firms, property managers, lodging facilities, HVAC companies, and more.

Industries We Serve
Unmatched Quality Control

We will ensure flawless service from our knowledgeable operators with frequent and thorough quality control evaluations.

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“They are very courteous to all our callers. The entire staff at Answer Excellence obviously follows very high standards of service. We have even had our patients and fellow doctors tell us how nice Answer Excellence’s staff is when they call.”

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