medical call center Miami

Medical Call Center Serving Miami, Florida

If you need a call center for your Miami medical office or hospital, why not turn to Answer Excellence, the company that was built with the medical industry in mind? Our president, Tamara Barendregt, began this business after her experience as a certified nurse opened her eyes to the frustrations caused by poor call center services. In an industry where lives depend on accurate and timely communication, there simply isn’t room for error. This is why Miami health care businesses have been relying on Answer Excellence for more than 25 years.
With the industry’s leading technology, Answer Excellence has the means to streamline the communication services that are critical to any medical business, including:

  • Telephone answering
  • On-call answering service
  • HIPAA-compliant messaging
  • Consult order dispatching
  • E-mail monitoring
  • Appointment scheduling
  • Reminder calls
  • And more

We understand that communication is vital to your business and that it can be nerve-racking to outsource such a great responsibility to a call center. But with Answer Excellence on your side, you can put those worries behind you. Only representatives who have been completely trained on the ins and outs of your business will be answering your calls, and because they have extensive knowledge of your practices, they will always know what to say to your callers and who to send the message to or forward the call to. The stellar performance of our representatives has even earned the Award of Excellence from the Association of TeleServices International (ATSI) for the past eight years.
SECURE MESSAGING AND HIPAA-COMPLIANCE
One of our most valued tools for our clients in the medical industry is our HIPAA-compliant Secure Messaging. This service allows messages to be sent securely from desktop workstations, hospital mobile carts, or even mobile phones by providing the encryption and user authentication that HIPAA regulations require. You can also rest assured that all of our call center representatives have been thoroughly trained on HIPAA compliance as well.
For more information regarding our medical call center services for Miami, Florida, businesses, please contact us today.

“Answer Excellence listens and understands my scheduling needs-requests and has delivered to my liking. Patients are pleased with your service and have expressed so to me. Operators and Managers are personable, respectful, courteous, sensitive and responsive.”

We Can Streamline Your Communications & Help Grow Your Business
Have Questions?

Check out our list of Frequently Asked Questions for answers about who we are and what we do.

FAQs Answered
Serving a Variety of Industries

We specialize in serving doctors' offices, law firms, property managers, lodging facilities, HVAC companies, and more.

Industries We Serve
Unmatched Quality Control

We will ensure flawless service from our knowledgeable operators with frequent and thorough quality control evaluations.

Partner With Us

“They are very courteous to all our callers. The entire staff at Answer Excellence obviously follows very high standards of service. We have even had our patients and fellow doctors tell us how nice Answer Excellence’s staff is when they call.”

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