Phone Answering Services for Tampa, Clearwater, Orlando, St Petersburg & Beyond from Answer Excellence
At Answer Excellence, our phone answering services have been trusted by doctors, attorneys, hospitalists, businesses, and other professionals since 1986. Our comprehensive phone answering services integrate the latest voice, text, and web technologies in a secure and flexible architecture, ensuring we remain on the cutting-edge when it comes to providing solutions for your communication problems. Most of our clients utilize some degree of our live operator services, but we can also infuse our auto-attendant and voicemail into our call processing.
Basically, our telephone answering service can be broken down into three phases:
- CALL ROUTING – Achieved through our call forwarding process, in which our clients forward their phone number(s) to a number that we provide. Therefore, our clients are able to control the routing of incoming calls from their office or remotely. And there’s no need to worry about issues arising with call overflow, we are here to handle those calls.
- CALL ANSWERING– In addition to our live operators, we offer automated call screening services to help reduce our customers’ expenses by using operator time more efficiently. Our call screening services help separate situations that require urgent attention from more routine calls.
- MESSAGE DELIVERY–We offer a number of innovative and secure ways in which our clients can receive their messages, orders, or physician consult orders. Additionally, we have services tailored specifically with regard to HIPAA/HITECH regulations along with a secure messaging service specialized for legal professionals.
Our unwavering commitment to excellence in every phase of our phone answering services has helped us earn the prestigious Association of Teleservices International (ATSI) Award of Excellence for the past seven years and counting. This award is given to the answering service company that has demonstrated the highest possible grades in the areas of knowledge, grammar, spelling of names, verification of telephone numbers, operator guidance, and more.
If you would like to learn more about our phone answering services and our customer service call center, please call or e-mail us today. We serve customers throughout Florida, including Tampa, St Petersburg, Clearwater, and Orlando, along with cities across the United States.