The Premier Answering Service & Call Center Assisting Businesses Throughout the U.S.
Answer Excellence provides industry-leading communications solutions that integrate voice, text, and web capabilities in a secure and flexible architecture. If you want to ensure your company is always available to potential customers, our team will sit down with you to discuss your needs and create a customized service package that accomplishes all your goals.
Although all our clients utilize our live operator services to some degree, we also integrate voice mail and auto-attendant into our call processing. The answering services we provide can be broken down into three phases:
This is usually achieved via call forwarding. Clients forward their office phone number(s) to a number provided by Answer Excellence. This way, clients can control the routing of calls from their office or remotely.
Other telephone company features such as Forward No Answer and Forward on Busy are also used to help with overflow situations. In more elaborate situations, time of day and call distribution can handle extremely high call volumes.
In some cases, we provide E-mail monitoring rather than answering phone calls. Vendors to 7-Eleven stores (and FM Facility Management) appreciate our ability to dispatch work orders that are sent out from FM Facility Management’s system. This page explains our e-mail monitoring capabilities.
Some of our clients prefer automated call screening to help reduce expenses by using operator time more efficiently. Call screening helps separate urgent situations from routine messages. And, when our operators interact with your clients, Answer Excellence’s ongoing status as a top-scoring company in the demanding ATSI Award of Excellence competition assures that your callers receive the highest level of service in the industry.
Thanks to modern technology, you have a wide array of choices regarding how we inform you of your messages, orders, or physician consult orders. We work with you to determine what method(s) of notification work best for you and your business.
Information security and confidentiality concerns, especially with regard to HIPAA / HITECH regulations, inform the decision about how we communicate with you and your staff. Our Secure Messaging solution addresses security and confidentiality concerns while providing many other benefits.
Superior customer service is central to any company’s success. From keeping processes moving smoothly to satisfying a concerned customer, even the most routine matters require attention before they potentially escalate. For this reason, we provide a first level response team so your employees needn’t be burdened with handling day-to-day issues or complaints that we can resolve. Our focus is on maintaining the solid service you’ve established with your clientele while allowing you to focus on running your organization.
With our support, your company will:
- Get every call answered, every time
- Give clients support 24 hours a day, seven days a week
- Project a professional image
- Increase client retention
- Provide information efficiently
Industries We Serve
Exceptional client communication is important for every type of business. At Answer Excellence, we have been providing solutions to companies from a wide array of industries throughout the U.S. since we first opened our doors back in 1986. We can tailor our services to:
- Physicians and medical practices – We’ll provide secure, HIPAA-compliant messaging.
- Hospitalists – We’ll provide the support you need so you can stay connected with your patients 24/7.
- Hospitals and clinics – Consultation order dispatching and management are just a small part of the services we provide.
- Law firms – Don’t miss the emergency call that requires immediate attention. Our agents will ensure that you stay connected to your clients.
- Real estate companies – Our operators will be trained on your agency practices so your clients can receive the level of service they deserve.
- Dentists – We’ll screen calls and route them based on your established protocols.
- Salons and spas – If you’re struggling to keep up with constantly ringing phones, our team will fill in the gaps.
- HVAC contractors – Every homeowner that is experiencing HVAC problems wants immediate attention, and we can help ensure they get it.
- Plumbers – We’ll make sure your after-hours callers are directed to the resources they need.
- Hospitality businesses – Don’t miss out on potential guests because of call overflow, bad call routing, or excessive wait times.
In business, perception is everything. Your customers must perceive that you are there for them. Contact Answer Excellence today and let us help your business flourish with our award-winning service, giving you peace of mind daily.