Answering Service & Call Center
Answer Excellence provides industry-leading communications solutions that integrate voice, text, and web capabilities in a secure and flexible architecture. At the risk of being verbose, we’ll explain this in more detail below. We’re happy to answer any questions you may have.
Although all of our clients utilize our live operator services to some degree, we also integrate voice mail and auto-attendant into our call processing. Answering service can be broken down into three phases:
- Call Routing
- Call Answering
- Message Delivery
These are described in more detail below. Please contact us for more information.
This is usually achieved via call forwarding. Clients forward their office phone number(s) to a number provided by Answer Excellence. This way, clients are able to control the routing of calls from their office or remotely.
Other telephone company features such as Forward No Answer and Forward On Busy are also used to help with overflow situations. In more elaborate situations, time of day and call distribution can handle extremely high call volumes.
In some cases, we provide E-mail Monitoring rather than answering phone calls. Vendors to 7-Eleven Stores (and FM Facility Management) appreciate our ability to dispatch work orders that are sent out from FM Facility Management’s system. This page explains our e-mail monitoring capabilities.
All our clients employ our live operators in some capacity. Some clients use automated call screening to help reduce expenses by using operator time more efficiently. Call Screening helps separate urgent situations from routine messages.
Answer Excellence’s ongoing status as a top-scoring company in the demanding ATSI Award of Excellence competition assures that your callers receive the highest level of service in the industry.
Thanks to modern technology, our clients have tremendous choice about how we inform you of your messages, orders, or physician consult orders. We work with you to determine what method(s) of notification work best for you and your business.
Information security and confidentiality concerns, especially with regard to HIPAA / HITECH regulations, inform the decision about how we communicate with you and your staff.
Our Secure Messaging solution addresses security and confidentiality concerns while providing many other benefits.
Superior customer service is central to any company’s success. From keeping processes moving smoothly to satisfying a concerned customer, even the most routine matters require attention before they potentially escalate.
For this reason, we provide a first level response team so your employees needn’t be burdened with handling day-to-day issues or complaints that we can resolve.
Our focus is on maintaining the solid service you’ve established with your clientele while allowing you to focus on running your organization.
With our support, your company will:
- Get every call answered, every time
- Give clients support 24 hours a day, 7 days a week
- Project a professional image
- Increase client retention
- Provide information efficiently
In business, perception is everything. Your customers must perceive that you are there for them.
Contact us and let our award-winning quality work for you, giving you peace of mind daily.