Choosing a HIPAA-Compliant Answering Service for Medical Professionals

HIPAA Compliant Answering Service Tampa The Health Insurance Portability and Accountability Act (HIPAA) drastically changed confidentiality standards within the medical industry. A recent update to the act in 2013 also declared that service providers must abide by those same confidentiality standards, which changed how answering services handle communication with patients. A HIPAA-compliant answering service that also provides secure text messaging is a vital resource for just about any medical professional.

Fortunately, medical organizations nationwide can rely on the experts at Answer Excellence for just that. We have always prided ourselves on our ability to keep up with changes in the industry. Many of our clients are in the medical field and rely on us to provide them with HIPAA-compliant answering and text message services.

How Does HIPAA Compliance Dictate Our Answering Service?

Our business is structured with data security at the forefront. Access to our physical office is restricted to authorized personnel as an initial safeguard. Moreover, we have fully adopted privacy procedures that are compliant with HIPAA regulations and provide thorough and up-to-date training to our employees to ensure full adherence to our policies. We also inform callers how their personal data will be used within the context of the call. Our data is encrypted and securely stored, and all communications are routed through a secure network to protect against would-be hackers and data miners. We even perform bi-monthly quality control checks to ensure that all privacy policies are being adhered to.

To learn more about our privacy policies contact Answer Excellence today and find out firsthand why our HIPAA-compliant answering service is trusted by so many companies in Tampa Bay and other major metropolitan areas throughout the country.

“Answer Excellence listens and understands my scheduling needs-requests and has delivered to my liking. Patients are pleased with your service and have expressed so to me. Operators and Managers are personable, respectful, courteous, sensitive and responsive.”

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Serving a Variety of Industries

We specialize in serving doctors' offices, law firms, property managers, lodging facilities, HVAC companies, and more.

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Unmatched Quality Control

We will ensure flawless service from our knowledgeable operators with frequent and thorough quality control evaluations.

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“They are very courteous to all our callers. The entire staff at Answer Excellence obviously follows very high standards of service. We have even had our patients and fellow doctors tell us how nice Answer Excellence’s staff is when they call.”

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