Virtual Receptionist & Virtual Secretary Services Available to Your Business

If you want your business to function like a Fortune 500 Company, you must ensure that your client communication always operates seamlessly. Your employees can only do so much and, in most cases, aren’t expected to be available 24 hours a day. That’s where Answer Excellence comes in. We can fill the gaps in your communication to ensure that every customer receives a prompt response and the information they need. Your virtual receptionist will perform and function as a top executive’s assistant, only better. When you partner with us, your receptionist will be available to work 24/7 with no time off.

At your discretion, your remote receptionist will answer calls with your chosen greeting and offer to transfer the call to you. If you’re unavailable, we’ll take a message or transfer the call to your voice mailbox to leave a message. Once the caller leaves a message, we can send you that message via e-mail or text.

Never worry again about what will happen if the receptionist calls in sick, must leave early, or wants time off. Your remote receptionist will always be professional and polite. Our quality assurance measures and consistent ATSI Award-winning service provide voice recorded peace of mind by using verifiable metrics that measure and monitor performance throughout the organization.

Additional Services Offered

In addition to serving as your virtual receptionist, our team can provide:

• Order entry – We’ll help ensure that you never miss a sales opportunity.
• Email monitoring – We’ll use customized escalation procedures to ensure that important emails get routed where you want them.
• Busy phone overflow – During peak hours, our team can help ensure that no customer has to listen to a busy signal or listen to a recording.
• Appointment scheduling – Allow us to take the pressure off your staff by ensuring that every upcoming appointment is properly documented and confirmed.
• Secure messaging – We offer HIPAA-compliant answering and messaging services.
• Hospitality reservations – We’ll make it easier for your guests to secure the reservations they need.

Learn More

Contact Answer Excellence today to learn more about the virtual receptionist services we offer to businesses throughout the U.S. Let us provide the personalized solution your company needs to succeed.