A Telephone Answering Service for Tampa, Clearwater, Orlando, Lakeland, and Other Cities Throughout Florida and Nationwide
Are you searching for a telephone answering service? If you are, this might not be your first foray into the world of answering service companies. Have you experienced frustration due to excessive wait times for your clients? Does the image of another missed appointment due to poor communication between you and your answering service still keep you up at night? Are you still trying to rid yourself of the headaches caused by hearing a previous call center mispronounce names and addresses? If so, Answer Excellence is here to wash away the stains left from previous answering services and allow you to create a new beginning of optimal communication.
For more than 25 years, Answer Excellence has been customizing mission-critical telephone answering services for businesses in a wide variety of industries. From hospitals to lawyers, insurance companies to realtors, our services will help streamline your communication system through expert call routing, precise on-call scheduling, exact pronunciation, thorough call screening, email monitoring, and more.
LIVING UP TO THE HIGHEST STANDARDS
So, how do we live up the high standards of excellence we set for our telephone answering call service? Through a rigid set of quality-control measures. Our phone answering services are fully documented, audited, and tested on a regular basis. We randomly review calls from each one of our operators every week to make sure all expectations are being met. We want to ensure our operators always sound engaged, mind their manners, follow the specific guidelines set forth by the client, and confirm first and last name as well as phone number. To us, this is excellence in action.
Our telephone answering service has won the prestigious Association of Teleservices International (ATSI) Award of Excellence for the past seven years and counting. We have been truly humbled to receive this award, which is given to companies who meet the highest standards with regards to ring time, grammar, knowledge, spelling of names, verification of telephone numbers, and accurate message-taking.
If you would like to learn more about our telephone answering service, please call or email us today. We happily serve businesses across Florida, including Tampa, Orlando, St Petersburg, Clearwater, and elsewhere across the nation.