What Does an Answering Service Do?

What Does an Answering Service Do?

If you’re considering hiring an answering service to assist your business, the first step is understanding the various services available and deciding which ones would benefit your company. An answering service can provide much more than just a friendly voice to answer the phones after regular business hours. It can also integrate voice, text, and web capabilities to provide your business with the added support it needs to be responsive to client demands no matter the situation. An answering service can provide:

Live Operators

Call answering is an important aspect of the services offered by an answering service. Highly trained operators who know your business inside and out will be available to speak to prospective clients after business hours and at times of heavy call volume when your staff is overwhelmed. This way, your company will never miss out on a prospective client.

Call Routing

Having a call center on standby can also be helpful in ensuring that callers are directed to the correct person and that more important calls are given priority. E-mail monitoring and routing may also be used to effectively manage customer inquiries.

Message Delivery

An effective answering service can customize its message delivery to fit your company’s preferences, ensuring that customer inquiries always receive a speedy response.

Answer Excellence

Answer Excellence has more than 30 years of experience serving businesses in the Tampa Bay area and throughout the United States. We’ve earned a reputation as one of the most professional and reliable answering services by providing exceptional training for our staff and ensuring that each client receives the level of attention they expect. Contact us today and let us customize the ideal combination of services for your company.

“Answer Excellence listens and understands my scheduling needs-requests and has delivered to my liking. Patients are pleased with your service and have expressed so to me. Operators and Managers are personable, respectful, courteous, sensitive and responsive.”

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Serving a Variety of Industries

We specialize in serving doctors' offices, law firms, property managers, lodging facilities, HVAC companies, and more.

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Unmatched Quality Control

We will ensure flawless service from our knowledgeable operators with frequent and thorough quality control evaluations.

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“I have been very pleased with Answer Excellence. I have had people ask for more information on what you do. Their inquiries stemmed from the professionalism during a call.”

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